Modernising municipal services in the Western Balkans

RCC	Regional Cooperation Council

A group of people sit in front of an illustration of the digitalization of the economy in the European Union.

Context

The countries of the Western Balkans are striving to join the European Union. However, the accession process carries challenges for municipal authorities, especially when providing public services and developing the local economies. Moreover, local administration and public utility companies lack the necessary skills for proper waste and water management, and in many cases the cooperation with private companies and civil society is insufficient. As a result, the countries do not reach the Sustainable Development Goals (SDGs) and do not yet fulfil EU standards.

Objective

Cities and municipalities in the Western Balkan countries are improving conditions for providing public services and developing the local economies in line with EU requirements.

Approach

The project fosters regional cooperation and knowledge transfer between the public and private sectors and civil society. It also enables local authorities to improve municipal services in accordance with the EU’s Green Agenda for the Western Balkans, contributing to the achievement of Agenda 2030 and SDGs. At the same time, the project strengthens the local governments to improve the business climate through establishing the Partnership for a Competitive Region (CORE partnership) and the Business Friendly Certification (BFC) programme. The Regional Capacity Development Network for Water and Sanitation (RCDN) was established with the support of the Swiss State Secretariat for Economic Affairs (SECO) to make necessary changes in the public water sector. Moreover, the project works to improve employment perspectives for vulnerable groups. For seasonal workers, it introduces electronic registration systems, making it easier for them to find work. To enhance the efficiency and effectiveness of service provision, the project supports the development of smart, green, innovative, and practical digital solutions for municipalities and other public institutions. Furthermore, the project promotes partnership development with the private sector, leveraging additional resources and know-how for the modernisation of municipal services and enabling local economic growth. The project supports harmonisation with EU Acquis Communautaire, particularly chapters 19, 20 and 27.